Many subscribers of the MTN have lamented over hours of downtime on the network on Saturday, October 9
Due to the incident, the MTN customers couldn’t call, surf the Internet and stream videos for many hours
The telco, however, apologised to Nigerians, saying that it was truly sorry for any inconveniences caused the customers
Following the downtime of the network suffered by millions of MTN subscribers in Nigeria on Saturday, October 9, the telco has apologised for the incident.
The Guardian reports that the MTN customers couldn’t call, surf the Internet and stream videos for many hours.
the challenge was not limited to Lagos, as the downtime was experienced in other parts of the country.
The report said that though, MTN apologised for the downtime, the challenge, according to checks started at about 4 pm Nigerian time.
It was stated that the cause of the downtime could not be ascertained as of the time of writing this report.
The newspaper noted that a blog post by the network reads:
“Some of our customers are having difficulty connecting the network today. We are looking into this and are truly sorry for any inconveniences caused.”
The report added that the MTN’s subscriber base has increased to 77.3 million, according to the latest industry statistics from the Nigerian Communications Commission (NCC).
The telecommunications firm, which recently celebrated 20 years of pioneering telecoms revolution in the country on August 8, has 39% market coverage.